CPD Offering – Office of the Ombudsperson – Online Training and Webinars – Ongoing

Presentation Topic: Office of the Ombudsperson – Online Training and Webinars

Date: Ongoing

Time: Various options

Registration Fee: No Charge

Registration: Click here to register

CPD Eligibility: 1 point per hour – Category A4


Available Online training & webinars:

The BC Ombudsperson’s Office has a number of online training materials available to support you in learning about administrative fairness.

Fairness 101: An Introduction to Administrative Fairness

Our free, 1-hour online course provides participants with an overview of the principles of administrative fairness and teaches learners how to recognize and apply these principles in their work. It focuses on how to be fair when making and communicating decisions that directly impact members of the public to ensure excellence in service delivery and prevent complaints from escalating.

This introductory course, based on our popular in-person Fairness in Practice workshops, is a key component of our office’s prevention programming and serves as a foundation for all public sector employees regardless on their role.

To register, visit our online learning portal

Administrative Fairness in the Public Service: Webinar Series

We have several webinars that are designed to help you deliver your services more fairly. Please visit our events page for upcoming webinars and information on how to register. Our past webinars are below.

The Essentials of Fair Complaint Handling

Learn some key principles for effective complaint handling with a focus on how to resolve complaints at the point they are received. We will cover some of the highlights of our office’s Complaint Handling Guide.

Fairness Matters: Making Fair Decisions

This webinar features BC Ombudsperson, Jay Chalke and Ministry of Attorney General Lawyer, Laurel Courtenay, discussing the importance of making fair, defensible and reasonable decisions.

Fairness in Practice: Aspects of Procedural Fairness

This webinar outlines the concept of procedural fairness in administrative decision making and provides participants with essential knowledge to support fairness in service delivery.

Fairness in Practice: Why Relationships Matter in Public Service Delivery

This webinar covers the essentials of building relationships with public service users and building fair treatment into public service delivery. It also provides some informal resolution tips, discusses how to respond to challenging behaviour, and looks at managing the effects of complaints.

Quarterly Reporting Webinar

The first in a series of webinars for public authorities, the Quarterly Reporting Webinar focuses on the updates provided to organizations about complaint files.

Organization Overview: 


It’s a strange word, but an important service.

We assist with and investigate complaints from members of the public about the administration of government programs and services. Whether it’s a delay in receiving service or a disagreement with a decision made, we impartially listen and work to find fair solutions to problems that come to us. Under BC’s new whistleblower protection law (the Public Interest Disclosure Act) we also investigate allegations of wrongdoing and reprisal brought forward by current and former provincial government employees. Finally, we share our expertise in promoting fairness through educational workshops, webinars, guides and other resources with public sector organizations. Our services are free and confidential.

We help public sector organizations be more fair and accountable by:

  • Listening, assessing and responding to enquiries and complaints from the public
  • Educating citizens and public organizations about how to be fair in the delivery of services
  • Conducting thorough, impartial and independent investigations
  • Resolving complaints and recommending improvements to policies, procedures and practices
  • Reporting publicly to bring attention to issues that impact the public